We have just launched out new broker oversight service, designed to help consumer credit lenders meet FCA requirements under CONC 1.1.2 and the Consumer Duty while strengthening broker relationships.

Yesterday, the FCA announced new rules for handling regulated motor finance commission complaints not already subject to the existing pause.

Yesterday, the Financial Conduct Authority published the findings from its thematic review of the first annual Consumer Duty board reports created by 180 regulated firms. Our ‘bullet’ bulletin takes a look at the key strengths, areas for improvement, challenges and focus areas for future reporting.

The Supreme Court yesterday confirmed, after consideration of the applications filed by FirstRand Bank and Close Brothers, that it has granted permission to appeal in the recent Johnson, Wrench and Hopcraft cases which tore up the rule book on commissions disclosure.

We have put together a three page summary of the FCA consultation paper CP24/22 which looks into new rules for handling complaints about motor finance agreements that include commission arrangements, except for those involving a DCA. We cover what the longer term aim is, the scope of the extension, what this actually means, the benefits of each option and what reponsibilities firms have.  

Auxillias today announced that it has launching the Auxillias Motor Finance Hub to offer a single go-to resource for news, advice and updates on regulatory developments affecting the industry.

Here’s a reminder what’s happened…

This is a summary of what we have learned over the last couple of weeks following the court of appeal decision in Johnson and others.

The Court of Appeal has handed down its decision in three combined appeal cases: Johnson v Firstrand Bank Ltd; Wrench v Firstrand Bank Ltd; and Hopcraft v Close Brothers Limited.  We thought it was important to pull together a summary on this landmark decision

Auxillias today announced that it has once again been recognised in the 2025 Chambers & Partners consumer finance UK rankings, for the second time in a row – and less than five years after it was founded. Chambers & Partners ranks the best lawyers and law firms in the country and worldwide and compiles lists of those that excel in the legal profession.

Big changes are underway in the lending world. The Court of Appeal’s recent decision in Johnson v FirstRand and related cases has left many in the industry rethinking their approach. Our team breaks down some practical steps firms can take now, from reviewing customer disclosures and managing conflicts to planning for potential claims. Now is the time to act, not to wait.

Read our guidance here and reach out if you’d like to discuss more.

Paul Godsmark has been appointed as consultant partner and head of advisory services at Auxillias. He has been with us for over two years, bringing a wealth of knowledge and hands-on experience in regulatory and compliance matters. His sharp focus on practical solutions and strong commitment to client success has made him a key part of our team.

We delighted that Robert Bell has joined our team as a compliance and training consultant for the Auxillias Academy. He will be primarily delivering a series of training programmes on important regulatory topics such as dealing with vulnerable customers and consumer duty training for clients, but broadening this scope as and when the need arises.

It’s the perfect season for fresh updates on the industry – and, as always, we have a jam-packed newsletter for you as a lot has been happening in our sector recently. You’ll see that we’ve reviewed the PS 24/2 final guidance on reinforcing protection for borrowers facing financial difficulties, the FCA’s response on the super complaint, the stop on sales of GAP insurance, and we’ve covered the Dear CEO letter on the FCA identifying some failings in AML and the necessary actions for improvement.

The Financial Ombudsman (FOS) has reached out to firms to verify their strategies for addressing complaints related to motor finance commission and their expectations from firms with complaints lodged with FOS. We provide a summary, look at what this means and what firms should do

Asset and motor finance board advisory services are now part of our wider offering to clients.  By partnering with IAA Advisory, this new service will help provide clear advice and independent insight, helping senior executives identify new business opportunities and act on them effectively. All board advisory consultants are highly experienced, senior individuals in the industry who are well versed in helping businesses navigate the complexities of strategy and the dynamics of industry change.

We have now launched ‘Auxillias Flex’, a flexible consultancy support service which provides clients with specialist advisors and consultants that can work as part of their team, whenever and wherever necessary.

The latest FCA Dear CEO letter, published on the 12 April 2024, is a reminder to motor finance firms to maintain adequate financial resources.

The pressure created by the 31 July 2023 Consumer Duty implementation deadline, on top of all the other challenges firms have faced, have meant that many firms may have found themselves preoccupied with ensuring that the core activities under their implementation plans have been fulfilled.

Hear Auxillias consultant, Frank Brown, provide tips on what to do as soon as you receive a Section 166 notice and how to manage the process to achieve a more favourable outcome.