A massive thank you to our clients, partners and everyone else who has supported us over the past 12 months. Have an enjoyable and restful festive period. We look forward to working with you in 2024!

Over the last few months we have been monitoring the commission disclosure claims landscape and have put together a note to update you on the current position with reference to the different channels of claims, the Financial Ombudsman (FOS) and the legal court system.

Auxillias is proud to announce its selection for inclusion in the Chambers & Partners Consumer Finance UK rankings for 2024 – less than four years after it was founded in 2020.

Auxillias today announced that Joanna Taylor, a well-respected trainer in the industry, has joined its team to provide legal and business skills training to clients.

We are thrilled to announced that Business Today has named Jo Davis as one of the 'top ten influential consumer finance lawyers' in the UK!

We are thrilled to announce that our very own Joanne Davis won 'Car Finance Personality of the Year' at the Credit Strategy Car Finance Awards!

In this Consumer Duty Bulletin, we consider some of the recent and most useful publications and outreach work undertaken by the FCA to assist firms in understanding and implementing the Duty as we approach the April deadline. Download your copy!

In this Consumer Duty Bulletin we provide an overview of the requirements to share information on the output of both product governance and fair value assessments with distributors. Download your copy!

In this Consumer Duty Bulletin we focus specifically once more on the critical policies, procedures and processes that manufacturers need to develop under the Duty. This time we consider the Price and Value outcome and specifically focus on the requirement to undertake a fair value assessment. Download your copy!

In our next three Consumer Duty bulletins, we provide an overview of some of the critical policies, procedures and processes that manufacturers need to develop under the Duty. This bulletin provides an introduction to the product governance requirements under PRIN 2A.3, discusses some common challenges for consumer credit firms and gives examples to support interpretation. Download your copy!

Auxillias has launched the ‘Auxillias Academy’, a wide range of face to face and online legal and business skills training designed for operations, compliance and legal professionals in lending and leasing firms. Read on to find out more.

The 30 April and 31 July 2023 Consumer Duty deadlines are fast approaching. This means there is a very short period of time for firms to get ready and hit these milestones. With this in mind, Auxillias has developed a Consumer Duty Toolkit to help lenders and brokers prepare for the implementation of Consumer Duty in their businesses.

Our second Consumer Duty bulletin focuses on a critical issue that manufacturers must tackle in relation to their distribution chains: the identification of co-manufacturers. It looks at the challenges and how to meet them head on, what factors should be considered, how to record a justification and why it is important to get the correct contractual position in place by the implementation deadline. Download your copy!

The claims management regulator’s responsibilities – which lie within the FCA Handbook under Conduct of Business sourcebook – passed over to the Financial Conduct Authority (FCA) on 1 April 2019, and this has recently been tested in the case of SafetyNet v Impakt. Te case is still with the High Court to decide on the outcome and the result is eagerly awaited by lenders and, no doubt, CMCs. We provide our summary here.

Our first Consumer Duty bulletin - focusing on delivery - looks at what manufacturers should do to be ready for the 30 April 2023 milestone, it reminds you how important it is to define your thinking on what a 'good outcome' is for customers as well as explaining why distributors should be talked to now by their manufacturers and how board involvement should be active and evidenced.  Download your copy!

Auxillias today announced that its first Helping Hands forum was well received by attendees, with everyone saying that it was very useful to discuss pressing topics with their peers. Find out here when the next session is and join us!

This newsletter is jam-packed, providing insight into a variety of topics -  including the government’s plans to reform the Consumer Credit Act, the FCA’s approach to compromises for regulated firms, the tougher rules it has put in place for appointed representatives and the new Consumer Duty.

Auxillias today launches Helping Hands, its new platform to help firms achieve legal and compliance excellence. The plan is for Helping Hands to kick-off with a bi-monthly virtual meeting on Zoom supported by a flagship annual conference. If you are interested in attending, read on…

The FCA has published a “Dear Chair” letter as a result of its review into SME collections and recoveries. The letter highlights its concerns and expectations. Later this year, the FCA will finalise any rules in relation to the New Consumer Duty, but it is not waiting for the Duty to come in before it acts to improve consumer outcomes.

The summer edition of our InCredit newsletter is now available for you to download. It's a jam-packed issue that focuses on a number of topics, including the future changes to the Consumer Credit Act, new FCA requirements on D&I and inclusion and a financial promotions warning.