Auxillias launches training academy
Auxillias Academy focuses on the motor finance, asset finance and consumer finance sectors
Provides staff at all levels of an organisation the knowledge they need to operate successfully and compliantly
Auxillias today announced that it is launching the ‘Auxillias Academy’, a wide range of face to face and online legal and business skills training designed for operations, compliance and legal professionals in lending and leasing firms.
The programme of training aims to give staff at all levels of an organisation the knowledge they need to operate successfully and compliantly. Sessions range from one hour to one day and cover elements such as:
Board and SMF briefings – converting the latest regulatory agenda into practical actions that you can implement throughout the lines of defence within your business
SMF training – helping your most senior people understand how they discharge their responsibilities, including delegated authority, safely and effectively
Sales and marketing training – helping your teams translate your regulatory policies into commercial activities that are attractive to consumers AND in line with your risk appetite
Front-line training – helping new business, customer services and collections colleagues deliver great customer outcomes consistently and at a high level of quality assurance
Cross-functional integration – helping your front and back-office teams balance customer duty with commercial outcomes to make your business compliant AND commercially effective
Coaching – helping senior leaders find their own balance of leadership in support of creating highperforming, autonomous teams.
Topics range from introductions to the Senior Managers & Certification Regime and Consumer Credit to broker compliance, financial promotions and complaints handling training. There is also a dedicated session on how firms should meet the requirements of the new Consumer Duty session, which is particularly pertinent as the April and July 2023 deadlines are fast approaching.
All course materials are focused on practical learning and use real examples to illustrate the learning objectives. The sessions can operate in a number of ways:
Face-to-face public seminars and training events
Digital self-paced learning modules
Bespoke in-house seminars and training events
One-to-one coaching
Board-level briefings.
Simon Brown, director of compliance at Auxillias, commented: “Our clients have told us that the most difficult challenge they are facing is getting the message through the business, consistently, simply and cost-effectively. They know they need to implement a compliant regulatory regime that lets their people concentrate on delivering great customer outcomes, but don’t know or have the time to do this. That’s why the Auxillias Academy was born. Focusing on the motor finance, asset finance and consumer finance sectors - something we believe is unique to us - our modular approach allows firms to tailor learning paths for employees in specific roles. From the board room to collections to marketing, our solutions will help each member of the team understand what the regulator expects of them and how to deliver good customer outcomes.”
More information about The Auxillias Academy can be found here and you can register to find out more via the button below:
