Satisfactory Quality Dispute Resolution

This involves a good working knowledge of the Consumer Rights Act 2015, the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982, the Supply of Goods (Implied Terms) Act 1973, the Consumer Credit Act 1974 and other relevant legislation.

We deal with regulated and unregulated transactions falling within the scope of Consumer Credit legislation and/or FCA. We also handle transactions involving other types of agreements, such as sale and lease back agreements and claims under guarantees and indemnities.

We provide advice to clients covering the best way of dealing with such claims.

We have a specialist satisfactory quality dispute resolution service in which we actively promote the use of without prejudice meetings, mediations and other forms of ADR between the parties to ensure the successful resolution of disputes.

We are familiar with a huge variety of assets, ranging from bio recognising systems, to vehicles and static caravans and general office equipment hired or leased under all types of finance products, including hire purchase, conditional sale, lease or hire, rental agreements, bills of sale and more.

We also liaise directly with the supplier/dealer, and the customer, to manage any issues from the very beginning and try to reach resolution between the parties. This might include the supplier/dealer agreeing to a repair or replacement of the vehicle, entering into a revised monthly instalment arrangement with the customer covering interest and costs, unwinding the deal and entering into a new finance deal with customers, when necessary obtaining Judgment order and enforcing it.