Auxillias welcomes Shannon Faulkner as consultant and launches dedicated forbearance service

Auxillias is launching its forbearance service offering with the appointment of Shannon Faulkner as a consultant. With over 20 years of experience in operational effectiveness, strategic leadership and business transformation within the financial services and automotive sectors, Shannon brings valuable skills to help firms meet regulatory requirements.

Forbearance remains high on the FCA’s agenda and firms need to ensure fair treatment of customers in financial difficulty. Auxillias has been at the forefront of helping businesses develop robust strategies to address these challenges and Shannon’s appointment adds to the firm’s ability to deliver practical solutions.

Jo Davis, CEO of Auxillias, commented: “"The regulatory landscape is moving fast and forbearance is a key priority for the FCA.  With our new service, we’re giving businesses the tools, expertise and guidance they need to tackle this. Many firms are still adjusting to Consumer Duty and having robust processes for supporting customers in financial difficulty has never been more important. Shannon’s appointment is a big part of this and it’s great to have her on board."

Shannon has built her career on leading operational and strategic change, optimising processes and customer engagement. As a certified business coach and AI project manager, she brings a fresh, forward-thinking approach to operational transformation.

Shannon Faulkner said: "Forbearance isn’t just about compliance- it’s about having the right culture, processes and customer support structures to protect both businesses and consumers. I’m excited to be joining Auxillias at this time, helping firms proactively strengthen their approach to forbearance while staying commercially viable."

Auxillias’ new forbearance service will provide bespoke support including policy development, process reviews, training and hands-on implementation to help firms improve their approach to customers in financial difficulty.

For more information on Auxillias’ forbearance service and how it can support your business, click here.