Motor finance redress - broker and dealer obligations you need to plan for
Key actions for brokers and lenders plus urgent SMF deadlines
Following our initial paper on the FCA’s final motor finance redress scheme we’ve now produced a second briefing focused specifically on the obligations placed on brokers and dealers.
While redress is paid by lenders, the rules place significant and immediate responsibilities on brokers. This includes complaint handling, responding to lender requests, providing historic data and supporting redress assessments within tight timelines.
For those in our broker and dealer community, we hope this provides a clear summary of your obligations and helps you start planning how you will work with lender partners - particularly around data, evidence and delivery timeframes, given the shorter redress windows compared to FOS processes.
For lenders, we would strongly suggest sharing this with your broker and dealer networks to support early engagement and alignment.
There are also two immediate regulatory milestones that firms should not miss:
Within two weeks of publication (from 30 March), firms must notify the FCA whether they intend to use the implementation period for scheme 1 and/or scheme 2 and confirm the senior manager responsible for oversight.
At the six-week point, firms must submit an initial delivery forecast (including a scheme implementation plan), supported by a senior manager attestation of readiness.
These are SM&CR responsibilities and require early board-level focus.
You can download the broker and dealer briefing here:
We are supporting clients across both lender and broker workstreams, including coordination between parties, data strategy, governance and delivery planning. Our support is available on a project basis, through On Demand retainer or Auxilias Flex, depending on what works best.
If you would like to talk through what this means for your business or how to approach next steps, we would be very happy to help. Contact us via the details on this page.
Plus:
Register for our Helping Hands session on 16 April 2026
Our next Helping Hands session will focus on the final FCA redress rules, which are expected to land before Easter. We’ll look at what the confirmed position means in practice for lenders and brokers - from scope and customer cohorts to governance, data, operational impact and board oversight. Sign up here.
Register your interest for the Auxillias Board Blueprint
Plus, we are also finalising our Board Blueprint: A practical guide to motor finance redress governance, which we will be updating to reflect the latest developments before releasing it shortly. Register your interest here.