FOS charging for professional representatives
FOS confirms case fees for CMCs from April 2025
The Financial Ombudsman Service (FOS) has announced that from 1 April 2025, professional representatives - including claims management companies (CMCs) - will be subject to case fees.
This change is aimed at improving case quality, discouraging speculative claims and creating a fairer cost distribution across the financial sector.
Key details of the new charging structure:
£250 case fee per claim
£175 credit if the case is upheld
Reduction in financial firm case fees (from £650 to £475) for unsuccessful claims
10 free cases per financial year for professional representatives
This marks a significant shift in the regulatory landscape. Read our write up on this here.
If you have any questions about this or would like our support in any way, please don’t hesitate to get in touch.
