New FCA review: what firms must do now to support vulnerable customers

We’re pleased to invite you to our next Auxillias Academy bite-sized training session on Thursday 26 June 2025, 10am, led by compliance expert Rob Bell.

Following the FCA’s latest review of FG21/1, this 90-minute online session will break down what’s changed and what your firm must do right now to stay on the front foot. Whether you're a lender, broker or dealer - in operations, compliance, or product - this session is relevant for you and helps meet FCA training expectations. 

What we’ll cover:

• The recent review by the FCA FG21/1 – guidance for firms on the fair treatment of vulnerable customers

• Key regulatory principles and expectations for firms following the review – report and findings

• Examples of good and poor practices

• Where do firms face the most risk

• Complying with the Consumer Duty

Download our free summary paper of the FCA review here

Training details:

Date and time: Thursday 26 June 2025,10.00 - 11.30am (via Zoom)

Format: Live, virtual interactive online session with Q&A 

Price: £95 + VAT per person | Bundle offer: 3 places for £235 + VAT (save £50)

For larger groups from the same organisation, we can run this session separately for a fixed fee. If this would be of interest to you, please get in touch to discuss dates.

Book your place now – limited spaces available!